TO WHOM IT MAY CONCERN:
I have been associated with D-TEL Telecommunications, Inc. for three (3) years in their capacity as a major Telecommunications and Security Services Provider on an IT System upgrade and phone system upgrade for Central United Methodist Church in Shelby, North Carolina. Earlier this year they completed a Security Camera System for the church. DTEL was involved in the detailed planning and scheduling of the activities required for an effective and efficient system install.
The entire DTEL team was ready to jump in and help in professional manner. They always presented themselves with an extremely positive outlook and professional demeanor.
I evaluate people and companies in terms of the behaviors they exhibit in a variety of situations and I can assure you that the D-TEL team’s behavior clearly represent professionals whose contribution helped create an air of quality on the above mentioned project.
I want you to know that D-TEL is a quality service company, which ranks in the top 10% of the companies in this industry that I have met.
Competence, Service, Satisfaction
Prior to getting DTEL involved, our IT system was a mess. We had an abundance of routers that didn’t work correctly resulting in poor performance or no connectivity. We had far too many fingers working on our system, it seemed everyone had a friend that could fix something and all it did was make our system more complex, difficult to work with, and very unreliable. Things might work for 6 months and then we’d need more help and more equipment. We, (the Trustees) finally decided enough was enough, we needed to work with one company that was dedicated and committed to serving our needs. We knew we needed to upgrade our system and bring our computer needs into this century. This is when we found DTEL and Charlie Peninger and his team. They worked with us and helped us determine our needs and didn’t try to sell us things that weren’t required. Our system is now state-of-the-art, fast and reliable. Our issues have been fixed and our staff is pleased with the entire system. When called, DTEL is always available and easy to work with.
Recently, D-TEL installed a video surveillance system that covers the entire perimeter of our church, access points and children’s playground. Travis and Charlie helped us pick the necessary equipment and educated us on what type cameras would be best at each location. The installation and training on the system was professional, done neatly and works exactly as we required it. DTEL and their team of professionals are the only people that we will have work on our system.
Lisa Alexander – Sherrill Contract Manufacturing
I have been doing business with Charlie and the folks at DTEL for quite a few years. When we decided to merge two facilities into one last year, DTEL’s help in upgrading and increasing our systems was invaluable. They came in and made recommendations for equipment and showed us the logic in taking the next step with a VOIP system. Charlie went as far as contacting our service provider and negotiating the best program for us to be on. That was just an extra step that they took to help save us money and make the transition easier on us by keeping our down time minimal. Installation day was smooth and the guys stayed until every question was answered and their followup with any issues has been awesome.This is the service that they have always provided us with and played a big part in us choosing them to handle our upgrade. We continue to use them for smaller projects that come up and are always happy with the results.
Peggy Knight – Toyota of Gastonia
We have been using DTel Telecommunications since 2015 when we purchased and installed a new phone system. For a company our size with approximately 100 employees and heavily dependent on a phone system, this can be quite a stressful challenge, but with Charlie and his team they made the transition go smoothly and we were up and running in no time. In the time since the install, Dtel’s service has also been excellent with great response time. I would recommend Charlie and his great staff who are always willing to help in any situation!